FAQ

Delivery time depends on the destination and the service type selected. For Cilacap area, we guarantee delivery within 24 hours after order receipt.

Yes, we provide delivery services to nearby cities such as Banyumas, Purwokerto, and Cilacap City. For deliveries outside Java, please contact us for special offers.

You can track your delivery status through our app or website by entering the tracking number. We also offer real-time tracking via WhatsApp.

There are no additional fees for delivery within Cilacap city. Delivery fees for outside city areas are calculated based on distance and weight of the items.

If the item is damaged during delivery, we will promptly replace or refund the cost according to our insurance policy. Please contact our customer service for the claim process.

Yes, we accept delivery of heavy and large-sized items using specialized vehicles. Please consult with our team for cost adjustments and delivery schedule.